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Action Fraud warning after more than £2 million stolen

Written by on 14th December 2020

Action Fraud and the National Fraud Intelligence Bureau (NFIB) have issued a new alert about computer software service fraud.

In the last month, 2007 reports of computer software service fraud were made to Action Fraud with victims reporting losing a total of £2,148.976. This is a 22% increase in reporting compared to the previous month.

Action Fraud has said that they have received reports of criminals cold calling victims purporting to be calling from well-known broadband providers primarily where they claim that the victim has a problem with their computer, router or internet. The scammer then persuades the victim to download and connect via a Remote Access Tool which enables the scammer to gain access to the victim’s computer or mobile phone device. Reports also suggest that criminals have been using browser pop-up windows to initiate contact with victims.

The scammer then persuades the victim to login to their online banking where they state that they will receive a refund from the broadband provider as a form of compensation. This then allows the scammer to access the victim’s bank account, and gives the ability to move funds out of the victims account into a UK mule account.

Action Fraud added that there has also been an increase in the variety of service providers being impersonated, with multiple providers being affected.

Always remember:

  • Genuine organisations would never contact you out of the blue to ask for personal or financial details, such as your PIN or your full banking password.
  • Never install any software, or grant remote access to your computer, because of a cold call.
  • Don’t contact companies promoting tech support services via browser pop-ups.
  • Hang up on any callers that claim they can get your money back for you.
  • If you have made a payment, contact your bank immediately. They can help you prevent any further losses.
  • If you granted remote access to your computer, seek technical support to remove any unwanted software. If you need tech advice, look for reviews online first or ask friends for recommendations.

If you think you’ve been a victim of fraud, report it to Action Fraud online at or by calling 0300 123 2040.