Wales click and collect services at Level 4

Unlike in earlier lockdowns, at Level 4 all shops can offer click and collect or similar services.

All shops can offer the services whether or not they are required to close their premises. However, to reduce the number of journeys people make, all goods and services must be ordered in advance online, by telephone or mail order.

All reasonable measures must be put in place to ensure that a 2 metre distance is maintained between persons on the premises, as well as people waiting to collect goods at the entrance to the premises or other designated external collection point. Shops should also ensure if possible that customers do not have to enter indoor sections of closed retail premises to collect goods, and that click and collect collection points are operated as safely as possible. For example, shops should:

• put in place picking-up and dropping-off collection points where possible, rather than passing goods hand-to-hand
• stagger collection times for customers collecting items
• design their click and collect system to avoid/ reduce shared contact surfaces
• continue to frequently clean any shared surfaces that are unavoidable and increase the use of hands-free technology to deliver their services